REFUNDS & CANCELLATIONS
Open the consultation and check both booking and payment status. If a payment is pending or money was deducted without a paid record, ask support to investigate before making another payment.
Open My bookings, choose an eligible future consultation and provide a clear reason.
Vokeel checks payment verification, provider activity, timing and any completed service before approval.
A refund is marked complete only after finance staff records the bank or mobile-finance transaction reference.
Include the booking reference, transaction reference if available, consultation time and reason for the request. Never send a banking password, PIN or verification code. Support may need to check the records before a decision can be made.
A rejected or unfulfilled request needs review of the booking and verified payment. Contact support to discuss the available next step. Do not assume that a rejected request has already returned the payment.
